Position : Hotel Duty ManagerJob no : 519685Employment type Full timeProperty / Office : Mandarin Oriental, DohaLocation : Doha, QatarDepartment : Executive Office, Management (Manager)Mandarin Oriental Hotel GroupMandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm.
Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, DohaMandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design.
Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.
Main ResponsibilitiesTo provide visual management presence around the hotel in public and BOH areasTo provide continuity of management in complaint handling.
After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours.
Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager)Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apologyTo attend operational and scheduled meetings : Morning Meeting with Hotel ManagerEmergency Response Team BriefingsFront Office / Food and Beverage BriefingsEvening Handover with Hotel Manager (as a minimum)To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actionedUse time effectively and efficiently to : Concentrate on more important prioritiesGet more job done in less time than othersAttend a broader range of activitiesMake necessary decisions in a timely mannerEnsure to comply with the Group’s Social Media PolicyContribute to the effective management of costs throughout the hotelFollow assigned work schedule covering 24 hours a day and 7 days a week alongside other Hotel Duty Managers as published by the Hotel Manager, including working Overnight when scheduled.
All shifts will be on a rotation basis based on business needsUndertake any other requests as required by Senior Management (General Manager and / or Hotel Manager)RequirementsVocational Diploma in Hospitality / Hotel Management ORDegree or Higher National Diploma equivalent in Hospitality / Hotel / Business ManagementMinimum 10 years of experience working in a 5-star hotel environment.
Minimum 5 years hotel operations experienceA minimum of 2 year’s experience as a Director of Operations, Resident Manager or Hotel ManagerInternational experience with GCC and / or Doha preferredIf you are interested in joining our team apply today!Advertised : 12 Jul 2021 Arab Standard TimeApplications close :