Call Centre Executive
Al-Futtaim Motors
Doha, Qatar
منذ 4 يوم
source : drjobs.ae

Description :

  • Make announcements in English and Arabic andpages the relevant person the visitor or co-workers asked tosee
  • Operates the switchboard in a professionalmaner
  • Ateends the calls and queries promptlyand courteously.
  • Operates the store paging andmusic system
  • Ensures awarness of allemergencies and evacuation procedures and list codes
  • Deals with internal operator isssues
  • Handles routine customer complaint promptly andcourteously
  • Briefs the Duty Manager oncomplaints that require management assistance
  • Ensures all customers queries are attended to in aprofessional manner
  • Compiles and supports FAQdetails for ease of use
  • Improving customerservice in the store and answering customers queries
  • Requirements :

  • Minimum of high schoolqualification
  • Proficient in Arabic and English(written & spoken)
  • 2 years experiencein similar role
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