Customer Relationship Manager
Startech group, Qatar
Doha
منذ 6 يوم
source : ExploreJobs

DohaMaintain good relationships with clients so that the business can maximize the value of those relationshipsIdentify key contacts at potential client companies to establish and foster a relationshipParticipate in one-

on-one meetings with clients to explain services to guide their choicesUnderstand the problems and challenges of clients and identify ways the business could better address those needsMonitor and assess activities of our competitors to proactively satisfy and retain our clientsProcesses customer requests / complaints received via phones, e-

mails and faxUtilizes an effective approach to handle special telephonic work activities such as call transfers, receiving messages on others behalf, call backs, interruptions and unintentional disconnectsEnsures that customers receive a satisfactory responseMaintains detailed log of customer complaints / requests within the system in order to drive appropriate action and follows up with the customer periodicallyUpdates customer records / database with details of the customers inquiry and the response conveyed to the customersEnsures timelines and commitments to the customers on a regular basisDisplays flexibility in terms of work shifts and timings, as per work floor requirementsWorks in cooperation with Quality Assurance and Continual Improvement department on securing and maintaining the ISO 9002 certificationProvide excellent service in order to maintain a positive reputation for the businessSet revenue targets and then develop and execute a strategy to meet those and deliver upon sameOutgoing and customer-oriented attitude

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