Job Title : Specialist - ERP & Agency Performance Management Job Objective 1.Coordination of ERP transformation / Oracle Implementation for the Container Shipping Business Unit 2.
Agency performance management for all feeder and liner agencies globally , including identification of agencies , establishment of target's / KPIs and review of the same in cooperation with BU department heads.
Key Roles & Responsibilities Support the VP - Container Shipping in creating and implementing a project plan to ensure seamless implementation of ERP across the Container Shipping Business Unit Communicate the plan , roles , constraints , milestones , and critical path to all team members , project stakeholders , and concise summary to BU leaders.
Ensure tasks are aligned with project priorities and effectively escalate issues Lead the day to day management , planning , and tracking of all ERP related sub-
projects from the planning and design through the execution and delivery , concluding with transition of end-user , technical support resources and project close Evaluate and recommend changes to current and future ERP system requirements to meet organizational needs Design and maintain agency selection checklist with all required pre-
requisites which consider all SWOT elements and provides a broad view of agency capability up against Milaha requirements.
Coordinate identification of agencies in new locations together with BU department heads and ensure agency selection check list (incl overview of financial performance , CR , quality system (ISO certificates) etc is properly and timely completed after agency candidate interviews / meetings for a correct assessment of best possible agency candidate Maintain record of agency selection evaluaton for ISO & Internal Audit purposes for shortlisted candidate (s).
Set standard remuneration methodology for uniform remuneration components Lead negotiation for terms and conditions with the shortlisted agency candidate (s) in close cooperation with operational and commercial managers (feeder) and / or manager (NVOCC).
Subsequently ensure agency agreement (as per company templates) is drafted and reviewed with both agency , BU and legal prior signing and distributing.
Establish a set of clear KPI's (measurable) with each agency as per operational and commercial targets agreed with BU departments and ensure those are properly communicated to relevant agency management Monitor and record financial performance of each agency towards Milaha in terms of accurate and timely settlement of any outstanding as per SOA's submitted.
Take the lead in monthly / quarterly agency performance review and ensure any issues / highlights listed in review form to be addressed will be executed within a week after completed performance review and necessary follow up on action items Attend meetings with agency representatives visiting Doha / Dubai where required and ensure to act on any topics to be actioned during those meetings.
Ensure annual summarized performance review is compiled and discussed with each of the BU department heads + VP. Ensure all relevant agency contact details are available on Milaha's external web site (s) For any agency enquiries outside day-
to-day or strategic business planning - help facilitate necessary feed-back from corporate departments Notify agents 30 days before agency expires about renewal and coordinate with legal to review the agency agreement and prepare addendum.
If outcome of performance review and general assessment of agency performance will trigger a termination , ensure all legal and BU requirements are addressed prior sending termination notice to agency Perform other job-
related duties as assigned Ensure operations / work processes occur in accordance with all relevant legal , regulatory and any other standards and requirements to which compliance is required Ensure the health and safety of all employees and the protection of the environment for all sites / work premises under their control.
Minimum requirements -Bachelor's degree or relevant degree in Supply Chain Management. -Experience with full scale ERP implementation -
Hands on experience in performance management preferably from shipping agency -Middle East experience is a distinct advantage -
Good knowledge of Microsoft Office and web applications -English critical; Arabic a plus -Ability to simplify technical information into easily understood documents -
Shipping background an advantage - though ERP knowledge from a BU perspective is critical alongside agency management experience -
Excellent planning and organizational skills. Ability to work independently while prioritizing projects and delivering quality results within tight timeframes.
Collaborative mind-set when engaging cross-functional teams and outside stakeholders. -Demonstrated project management skills and ability to lead projects & initiatives