Marine Hostess
Anantara
Doha, Qatar
منذ 5 يوم

Job Description

  • Reports to the skipper.
  • Takes part in all activities delegated by the skipper.
  • Takes part in all tasks delegated by the Marine Hostess Supervisor.
  • Participates in all emergencies and drills.
  • Responds to all emergencies and act as per given duties.
  • Reports any unsafe activities to skipper.
  • Provide a personal service to all the guests fully aware and following the hotel standards and procedures by developing high quality relationship with guests from the moment they arrive.
  • Ensure that all guests are greeted and receive a warm welcome.
  • Manage any guests complain in a professional manner, if you resolving to the guests satisfaction make sure you handover it to your supervisor or your manager.
  • Ask for supervisor or manager help in serious case.
  • Be aware of all VIPs visiting or staying in the resort (check the daily Discovery every day.)
  • Be aware of all hotel facilities, operating timing, and to promote the internal activities and events.
  • Be updated with the latest administrative, organizational, operational or other changes and news.
  • To attend a daily briefing with the front office team to recapitulate the tasks and activities.
  • Maintain an atmosphere of high morale and a happy working relationship among the team.
  • To report for the duty punctually wearing the uniform and the name tag . Maintain a high standard of personal appearance and adhere to the hotel department appearance standard.
  • Meet and greets arrival and departure guests and provide necessary assistance.
  • Ensure the updated safety and promotional videos are displayed or if unable to play the video, demonstrate the safety instruction at the beginning of the trip.
  • Ensure all the guests has been informed by the announcement speech at the beginning and the end of each trip.
  • Coordinate with your team to ensure smooth transfer arrangements for guests
  • Perform the checklist as required. Ensure that vessels are clean and tidy, arrange flowers, water, dates, magazines and other amenities required.
  • Participate in STCW courses or any other external training required by local or company regulations.
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