The Group is seeking a Senior Chargebacks and Fraud Analyst for its Payment Operations team. If you are motivated by wanting to help partners and merchants be successful, and enjoy being able to apply your experience and expertise to solve key challenges such as keeping losses down, then this is the role for you.
As a Senior Chargebacks Analyst, your goal will be to improve the overall win rate of the chargebacks coming in. Handling and responding to chargebacks, inquiries, draft retrievals etc.
will consume a good portion your day on the job. This individual will play a critical role in establishing key operational processes and procedures for chargebacks handling globally.
You will be called upon to share your deep insights by other teams such as account management, customer delight etc. Responsibilities :
Review transaction information and chargebacks filed with various card brands, processors, and gateways
Process credit card inquiries, retrieval requests, chargebacks, disputes via ticketing system and payment portals
Research and compile evidence to validate transactions to submit to processors for re-presentment
Manage queues of dispute activity to ensure all timelines are met for proper response to acquirers.
Consult with Customer Delight, Risk, Product and other internal teams as required.
Monitor, evaluate and respond to chargeback claims
Apply risk management policies and procedures to help manage and minimize losses
Maintain strong working knowledge of card network processing and regulations
Respond to inquiries from internal and external customers regarding chargeback process, requirements and case status
At least 4-5 years’ experience in chargebacks & investigations in payments industry
Strong relationship and communication skills to ensure proper customer interaction
Analytical, quantitative mindset with a keen attention to detail
Must possess a high level of computer skills to effectively use multiple systems
Ability to work on routine tasks both independently and with the team
Willingness to adapt to a constantly changing, customer-driven work environment
Self-starter and comfortable taking initiative while quickly grasping concepts, processes, and ideas
Knowledge of card networks’ Operating Regulations
Bachelor degree in : Business, Finance & Banking or Accounting or any other related field
You are entitled to one-month annual leave after completion of 12 months of continuous work with the company