Senior Customer Service Representative
Red Castle Solutions
Qatar,Doha,Doha
منذ 1 يوم
source : drjobs.ae

Job Roles and Responsibilities :

  • Demonstrate high level of empathy during interactions with the caller.
  • Supporting other functions within the project such as making outgoing calls for follow ups, providing specific information and more as instructed by line manager.
  • Support Team Leader as and when required.
  • Keeping CRM up to date
  • Ensure adherence to company policies, procedures and practices.
  • Providing good customer service to callers by always demonstrating showing positive behavior.
  • Attend training courses relevant to the role and implement the training as appropriate.
  • Establishing and maintaining effective working relationships
  • Communicating effectively verbally and in writing in both Arabic and English.
  • Work as a team with other colleagues to carry out work smoothly.
  • To understand the need for and maintain strict confidentiality at all times.
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