SOSi is seeking an experienced Service Desk / Production Control Specialist to support a Facilities Maintenance and Material Support contract with our government customer.
The ideal candidate must have prior experience in managing and scheduling work orders for maintenance tasks including carpentry, masonry, painting, basic plumbing, electrical, HVAC, and preventative maintenance tasks.
Serve as the single point of contact for the reporting, assignment, and tracking of all Remedy tickets, preventative maintenance checklists, and facilities maintenance and repair related issues
Assist in management of emergent facilities issues
Responsible for the operation of the facilities help desk for site customers; answer calls and prepare help tickets
Manage the Remedy help-desk by receiving customer requests and initiating service tickets, coordinating, scheduling, and assigning work
Tracking parts used and closing out help tickets upon completion; scheduling, issuing, and closing out preventative maintenance inspections
Prepare weekly reports for on-going and closed-out work activities and coordinate with logistics for reordering of parts and equipment as needed
Operate within all facility management regulations, policies, and customer guidelines and ensure direct steps to maintain real property
Other duties as assigned by supervisor
Active in Scope TS / SCI security clearance
At least two years of directly related or relevant experience
High school diploma, GED or equivalent education required
Proficiency with Microsoft Office applications
Ability to meet and sustain all pre-deployment and deployment medical and dental screening requirements (CENTCOM MOD 14)
Understanding of the Air Force or Army culture, language and expectations for mission success
Fluency in a foreign language
The environment is very arid, dusty and dry. Deployed personnel will be exposed to extreme heat over long periods.
Personnel may be exposed to hazardous conditions
Ability to lift and / or move objects or packages of up to 25 lbs
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status.
SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities