About the Job :
In this role ,you will responsible to handle Designated areas such as (but not limited to) check-in counters, boarding gates, transfer desk, offices, ramp, arrivals and special handling unit by monitoring the flights and dissemination of information ensuring provision of services as per the laid down service standards.
Additionally you will be responsible to monitor to motivate your subordinates by briefing them. You have to use trouble-shooting techniques in the areas of jurisdiction by identifying the problem, seeking alternatives, then deciding on the correct option, minimize / eliminate flight delays, passenger inconvenience and maintaining the safety / safety requirements.
You will be responsible to liaise with Airport security and Immigration in-order to speed-up all customer Care passengers handling process.
Also, you could be performing duties such as Assists Passengers who require special Assistance through wheelchair by escorting them and ensure safe embarkation and disembarking from Aircrafts.
About You :
To be successful in this role you will need High School Qualification (e.g. O level, Year 10, min compulsory education).
Minimum 3-4 years of job-related experience required in Customer Care Section 01 year experience in frontline passenger handling.
You have excellent written / spoken English skills.
Proficient in Passenger Handling Procedures and should have an ability to delegate work, set clear direction and mange work flow.
To be eligible for this role, experience / Good working knowledge of Departure Control Systems / Macs / Sabre / Altea and possess valid light drivinglicense from your Home Country or Qatar.
Knowledge of Arabic language will be an added advantage. Driving License preferred.
We need a strongly motivated individual who is focused and detail oriented. You need to be able to have strong mentoring coaching skills, an ability to develop and train subordinate skills and should foster team work among team members.