Are you born or raised in Qatar, with the desire ofdelivering a first class customer service? Then you’ve come to theright place.
An international company is looking for passionateCall Centre Agents who help them continue driving growth andexcellence and bring the best customer service to the Qatarcommunity.
There is nothing more important than customers feelingvalued and reassured that they are always listened to and helped.Passionate call center agents will give a top-notch customerexperience, calmly handling all kinds of queries and resolvingsituations that can sometimes be a little tricky.
Great call centrestaff have the ability to really make a difference to any business,and maintain an excellent company reputation.
The Call Centre Agentrole will give employees a real opportunity to influence thecustomer experience by meeting their individual needs which in turnwill grow customer loyalty.
Your success in this role could lead toother equally exciting roles within the organisation. Grab theopportunity to learn and grow while working with experiencedprofessionals from around the world.
Your next challenge : Achievement of individual targets set by the business on a weekly,monthly and quarterly basis. Safeguard all administrationassociated with the role is completed correctly and within agreedtimeframes.
Ensure you consistently deliver a first classexperience to all customers. Keeping updated on new products andservices to be able to advise customers accordingly.
Take ownershipof your customer's queries or needs, dealing with them in apositive manner to ensure that all aspects are resolved and / or seenthrough to completion.
Listen to customers’ needs and consistentlymeet or exceed their expectations with the company’s products andservices. Always look at things from the customer’s point of view.
Effectively work in a team where partnership and support is vitalto the call centre’s success. Align own efforts towards achievingpersonal and team goals.
Continuously keep up to date with industrytrends and competitive activity. Ability to communicate effectivelyand positively with both customers and teams.
Be an ambassador forthe company’s brand.