Manager Operations & Customer Delivery | Qatar Airways | Doha
Qatar Airways Group
منذ 3 يوم
source : ExploreJobs

DohaAbout the PositionThe successful applicant will be responsible for the operational management of Qatar Airways Holidays and Discover Qatar.

They will ensure that the daily business of the division, its outstations and implants are performing according to company procedures and policies, and achieving outstanding customer satisfaction through all the touch points, in addition to being responsible for sales performance of the Operations team across the network.

This person will work closely with all department heads to reduce costs and will play a pivotal role in migrating sales online across all touch points.

Key Responsibilities of the PositionDevelop policies and procedures that ensure DQ / QRH operational requirements are consistently cost effective, safely delivered and comply with all applicable business and industry specific legislative / regulatory requirements.

Set standard of operations as per policies and procedures.Ensure the operations of QRH and DQ and its outstations and implants are run with the highest quality of service to customers and in line with the company policies and procedures achieving an error free operation.

Integrate DQ and QRH operations into a single unit achieving economies of scale and efficiencies.Identify and develop industry best practice improvements to systems, processes and structures to enhance operational effectiveness.

Improve the processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output.

Responsible for the profitable operation to include developing and overseeing strategic growth initiatives, margin enhancement and maintaining consistency throughout operational areas.

Develop strategic plans for DQ / QRH Operations in terms of : Anticipating emerging business changes and get ahead of the curve to recommend necessary changes.

Coordinating and capturing management team input into development plans, providing analytical input and guidance to development plans.

Driving initiatives and playing a significant role in short and long-term planning towards operational excellence.Assisting in the development of various long and short term business plans for the department ensuring that major corporate objectives are maintained throughout the planning process.

Developing business solutions for proposed changes. Developing ways to improve performance and efficiency and lower costs through process improvements.

Determine the best scheduling strategy in order to improve efficient utilization of Personnel and Vehicle / Equipment to reduce losses and increase revenues.

Establish the policies, procedures, rules and guidelines required to facilitate a fully integrated operations and service.

Model and analyse proposed changes to rules and policies to determine the impact on Operations related activities and resources.

Oversee and manage the provision of services to ensure that they meet expectations and needs of customers. Manage all operations performance to ensure that cost effective and consistent disruption recovery responses are initiated / implemented 24 / 7.

Review and evaluate operational procedures and activities and ensure immediate action is taken with regards to customer complaints.

Prepare and control operational budgets related to the department. Produce operational and management reports for the DQ Management.

Monitor expenditure against approved levels on a regular basis and investigates and justifies significant variances to ensure effective performance and cost control.

Provide update and monitoring of designated projects assigned by DQ Management and to ensure targets are met and objectives secured.

Recommend control procedures throughout the project. Coordinate with other departments to communicate project plans and updates.

About YouQualifications : EssentialRelevant College or University qualification to min Bachelor's level .PreferredMBA or Degree in Tourism / Business management.

Previous Experience : EssentialMinimum 8 years relevant experience .Experience in tourism / hospitality with at least 6 years in similar Operations manager role with prior experience in setting up operational base will be an added advantage.

A proven record of accomplishment of managing large operational teams and delivering results within a multi-national and multi-cultural environment.

Job Specific Skills : EssentialMust have strong problem solving and decision making skills and be capable of leading and performing well under pressure.

Previous work experience in a travel agency or tour operator at management level.Retail sales experience.Online retail experienceKnowledge of automobile will be an added advantage.

Sound leadership, management, and financial and presentation skillsKnowledge of Qatar geography would be an advantage.Excellent command of English language.

Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.

Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

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