24 / 7 Web Factory Support Engineer is responsible for providing IT Technical support for Vodafone Germany 1st line team responsible for resolving technical issues or escalating them to Partners or 2nd line regarding different enterprise and consumer services some of them related web Application dealing in German and English.
Qualification / Experience :
B.Sc. in Computer or Communication Engineering or Computer Science is a plus (not mandatory)
1 / 3 year IT experience (Familiar with Technical support field)
Excellent written and spoken German and English is a must.
Organized for working in a global cooperative team environment.
Technical skills :
Good troubleshooting skills
Different OperatingSystems Knowledge (Microsoft , Unix / Linux, etc)
Basic web-developer’s knowledge
Linux / Unix Knowledge is a plus
Networking Knowledge is a plus
Confident control of analysis tools.
Technical interpretation of technical error message retrievals
Identification of coherences between individual messages of systems and customers
ITIL knowledge is a plus.
Personal skills :
Excellent communication skills and presentation skills.
Self motivated, detail-oriented
Willing to work on shift basis and On-call.
Confident negotiation and online documentation (throughout the negotiation) in English and German is a mandatory.
Business and Managerial skills :
Good understanding of the global cooperative team environment
Understanding of the Telecommunications Market
Working under stress, Multitasking, Dynamic andCustomer oriented