Job Fixed-term contract : No Status Full Time Anticipated Start Date 31-10-2018
FIONA VAN DER HAER 974 4009 9923
Level of Education Secondary professional education Areas of study Health / Social Professional experiences 1 to 2 years Languages essential English
Responsible to assist the guest in the hotel gym. Resolve the query & complaints of the guest in friendly and professional manner in the gym.
MAIN RESPONSIBILITIES :
To be an ambassador of the hotel, in and outside the work place.
To always keep the working area clean and well maintained.
To provide safe working environment using appropriate materials, equipment’s and supplies.
To properly use the telephone etiquette as per MGallery standards.
To attend to all guests approaching the Health Club with inquiries or wanting to use the facilities, respecting the hotel standards and procedures.
To offer a warm welcome to all guests and ensure that they enjoy their stay.
To personally greet and escort the guests rather than pointing out directions.
To respect the privacy of the guests and the confidentiality of the information.
To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.
To call the supervisor or manager for advice in serious cases or if an approval is required.
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
To be aware of and to report all guest comments or complaints.
To be aware of all VIPs visiting or staying in the hotel.
To support the activities of the Lifeguards and Guest Service Officers.
Participate in all trainings organized by MGallery.
To daily follow the checklists.To report any equipment malfunction to the Spa Manager and follow up accordingly.
To assist in maintaining the gymnasium area (floor, mirrors, fitness machines, etc.)
To regularly check the swimming pool area and liaise with the Lifeguard on duty.
To comply and reinforce the safety regulations and procedures of the hotel.
Assisting clients in all aspects regarding their treatment with complete information about the types of treatments offered, products used and working methods.
To continuously maintain and service all equipment’s related or assigned to the department, as specified in equipment manuals.
To be flexible with working hours.
To project a positive and motivated attitude.
To be fully conversant with first aid.
To oversee the operation when the supervisors are not present.
To alert the Chief Security Officer / Health Club Manager / Manager on Duty / Resident Manager / General Manager in case of an emergency.
MGallery : STAGE WITH TALENT
Our commitment is to give all MGallery employees the opportunity to live the passionate experience of becoming talented and considered Actors and Directors.
In this way, each and everyone can gain fulfillment, benefit from other hotels best practices and become a talented professional in a franchised and managed high-end hotel network.
To give employees the passionate experience of becoming talented & considered Actors and Directors through which they gain fulfilment as well as learning an high end trade in a hotel network composed above all of franchised and managed hotels.