Head of IT – Digital Factory
Qatar Duty Free
Location Doha, Qatar
منذ 4 يوم

We have embarked on a major digital transformation and we are looking for a Head of Digital Factory to drive this transformation forward.

Qatar Airways Group is an aviation group that operates in the aviation, retail and tourism sectors. Digital and analytics is a key part of enabling our future.

We embarked on a journey to re-engineer how we deliver digital products and make technology a core business differentiating capability.

The role of the Head of IT Digital Factory is to establish, develop and grow the QR IT software engineering capability in the form of a Digital Factory and through a partnership with a 3rd party System Integrator.

In addition to providing delivery and technology leadership, the role is key in shaping a digital culture through new ways of working such as agile / kanban and embracing and driving the lean start up philosophy. Responsibilities

  • Programme manage the set up and ongoing optimisation of the QR Digital Factory in collaboration with the selected strategic partner.
  • Scale from a few agile teams to a maximum of 20 / 30 teams (200+ contractors).

    Ensure that Qatar Airways realises the benefits from the Digital Factory when it comes to velocity and change scalability.

    Establish an appropriate IT strategy when it comes to the future Qatar Airways digital channels (QR.com, mobile app, etc.

    to be hosted on the cloud and developed / maintained by the Digital Factory.

    Ensure a high degree of resilience (stability, availability, security, etc) for the QR digital assets managed by the Digital Factory.

  • Enable and support the business’ management to develop and seek approval for business case / CMC by providing reliable and optimal cost estimates;
  • and advising on technology and implementation risks.

    Establish and facilitate optimal project governance and decision making structures, such as Steering Committee and Working Groups, to ensure smooth, efficient and risk-managed programme delivery.

    Take full responsibility for managing execution of contracts with suppliers of IT systems and hosted services, ensuring that service providers meet agreed service levels and that usage of licenses is optimised.


    Requirements / Skillsets :

  • Relevant College or University qualification to min Bachelor's level
  • Bachelor’s Degree in the fields of Computer Science, any Engineering discipline, Commerce or Sciences.
  • Industry related certification in either or both ITIL, Project management.
  • Experience :

  • Minimum 10 + years relevant experience
  • Minimum of 5 years in similar role, ideally within a customer relations environment or fast paced complex environment such as financial service, retail, or FMCG.

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