Posting Date Sep 08, 2021 Job Number 21002494 Job Category Rooms & Guest Services Operations Location The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP Brand Westin Hotels & Resorts Schedule Full-Time Relocation?
N Position Type Non-Management Located Remotely? N At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.
We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.
If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
activate / reissue room keys. Ensure rates match market codes, document exceptions. Verify / adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports.
follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests / visitors. Count and secure bank at beginning and end of shift.
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention / Security of any reports of theft.
anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.