Telephone Operator
Sheraton Hotels and Resorts
Doha - Qatar
منذ 2 يوم
source : HireeJobsGulf

Job SummaryAnswer record log and process all guest calls requests questions or concerns Operate telephone switchboard station Process guest requests for wake up calls screening calls do not disturb call forwarding conference calls TDD relay calls and nonregistered guest calls Advise guest of any messages received Monitor busy or unanswered lines check back with callers on hold to update status and offer to take a message Receive record and relay messages accurately completely and legibly Activate deactivate guest room message lights as appropriate Instruct guests on how to access the internet transfer guests with problems to provider s customer support line Test communications equipment to ensure it works properly Respond to special requests from guests with unique needs Contact appropriate individual or department as necessary to resolve guest call request or problem Follow up with guests to ensure their requests or problems have been met to their satisfaction Dispatch bell staff or valet staff as needed Follow all company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals Comply with quality assurance expectations and standards Stand sit or walk for an extended period of time Enter and locate information using computers and or POS systems Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors

قدِّم طلب ترشيحك
أضف الى المفضلات
إزالة من الإشارات المرجعية
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بريدي الالكتروني
بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
استمارة الطلب