AgentAt Your Service
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha Qatar
منذ 37 دقيقة
source : HireeJobsGulf

Job Number 22113473 Job Category Rooms Guest Services Operations Location Sheraton Grand Doha Resort Convention Hotel Al Corniche Street Doha Qatar Qatar VIEW ON MAP Brand Sheraton Hotels Resorts Schedule FullTime Relocation N Position Type NonManagement Located Remotely N When you join the Sheraton family you become a member of its global community We ve been a place to gather and connect since 1937 At Sheraton associates create a sense of belonging in more than 400 communities around the world We welcome guests through engaging experiences and thoughtful service If you re a team player who is excited to deliver a meaningful guest experiences we encourage you to explore your next career opportunity with Sheraton POSITION SUMMARY Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices Operate telephone switchboard process guest requests for wakeup calls and connecting and directing calls to the appropriate extension Receive record and relay messages accurately Log all guest requests or issues into computer contact appropriate individual or department e g Bellperson Housekeeping and follow up with guest to ensure their request has been resolved to their satisfaction Provide information to guests about room features property amenities and local areas of interest May process room service orders answer questions on menu selection and record transactions in pointofsale system Assist guests with accessing internet and guestroom entertainment Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation Speak with others using clear and professional language and answer telephones using appropriate etiquette Develop and maintain positive working relationships with others and support team to reach common goals Comply with quality assurance expectations and standards Read and visually verify information in a variety of formats stand sit or walk for an extended period of time or for an entire work shift Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

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