Front Office Manager
Lead and manage all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards.
Responsible for up selling rooms to maximize the room revenue, the arrival and departure experience of the guests.
Marsa Malaz Kempinski, The Pearl Doha
Marsa Malaz Kempinski, The Pearl Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.
Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms including 69 suites, two Presidential suites and two Royal suites.
Key Responsibilities :
Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.
Participate in the development, implementation and review of the policies, procedures, practices and standards.
Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.
Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.
Greet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay.
Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
Identify training needs, plans training activities and oversee their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
Participate in the preparation of the annual budget and manning guide and manage within budgetary guidelines.
Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills & Qualifications :
3 years experience in a Front Office Management position, preferably in an international five star hotel
Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management
Ability to work and communicate in a multinational environment
Luxury Hotel Experiences
Good Communication skills
Advanced knowledge of Opera
Basic knowledge of Micros
Job Level : Team Leader / Skilled Professional