Handle customer inquiries regarding alltypes of services according to the Call Center
processes and KPI s and by the suitable approach (telephone, fax,mai
l,..) in the required time frame.
Capture information and enter data into the computer system (CRM)in a timely and
Escalating Problems to the 2nd level of support using the CallCenter escalation processes.
Able to develop a strongrapport with the customer and maintain call control.
Demonstrate strong product knowledge.
Able to quicklyidentify customer needs and make appropriate decisions.
high level of professionalism in handlingcustomer s complaints.
Flexible to troubleshootpotential challenges with new and existing services.
Responsible for verifications with the customer.
Maintains and improves quality performance by adhering tostandards and guidelines.
Meet commitments anddeadline.
Maintain the confidentiality of project& customer.
Attend training whilerequired
Follow the QA Team leader and companyinstructions
Other duties asassigned.