Call Center Agent
Zero One Business Solutions
Doha, Qatar
منذ 3 يوم
source : drjobs.ae
  • Handle customer inquiries regarding alltypes of services according to the Call Center
  • processes and KPI s and by the suitable approach (telephone, fax,mai

    l,..) in the required time frame.

  • Capture information and enter data into the computer system (CRM)in a timely and
  • accurate manner.

  • Escalating Problems to the 2nd level of support using the CallCenter escalation processes.
  • Able to develop a strongrapport with the customer and maintain call control.
  • Demonstrate strong product knowledge.
  • Able to quicklyidentify customer needs and make appropriate decisions.
  • Show a
  • high level of professionalism in handlingcustomer s complaints.

  • Flexible to troubleshootpotential challenges with new and existing services.
  • Responsible for verifications with the customer.
  • Maintains and improves quality performance by adhering tostandards and guidelines.
  • Meet commitments anddeadline.
  • Maintain the confidentiality of project& customer.
  • Attend training whilerequired
  • Follow the QA Team leader and companyinstructions
  • Other duties asassigned.
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