Workforce Operations Manager
FIFA World Cup Qatar 2022 LLC
Doha
منذ 14 ساعات
source : ExploreJobs

Full descriptionKey responsibilities : PlanningCollaborate closely with the workforce-planning manager to develop and manage an integrated workforce management process and deliver a consistent workforce planning across projects and delivery entities, ensuring appropriate and optimised resources to deliver the agreed service levels.

  • Identify Workforce types and define entitlements for each typeDeliver and manage the functional and operational plans for all aspects of the Workforce operations programme;
  • Responsible for evolving the design and delivery plan of site operations for Workforce;Scope all physical operation spaces, overlay, technology and other equipment associated with Workforce delivery on site;
  • Work with key service providers such as Catering and Transport to ensure Workforce services are planned and delivered;Build and maintain strong client focused relationships with all Functional Areas and work to update and confirm detailed site requirements for all areas;
  • Develop and coordinate business process and procedures for WKF system requirements to support on site operationsDevelop the Workforce Operations central delivery plan as part of the Operations Centre and manage the regular reporting, attrition mitigation and management as well as contingency planning to resolve Event Time workforce issues;
  • Plan and evolve the Workforce budget in coordination with FinanceTournament TimeContribute to and deliver the Workforce Operations Role Specific and Operation Specific training and manage staff and volunteers on-boarding;
  • Manage scheduling for the Workforce Operations Team and support the Workforce Services team in ensuring scheduling deadlines are met across all FA’s;
  • Collaborate, support and motivate a large team of paid staff and volunteers who will deliver Workforce Operations on site;
  • Collaborate with the wider Workforce Team on a day-to-day, operational basis.Test events : Support and lead delivery of Workforce Operations for events prior to the FIFA World Cup Qatar 2022, in particular : testing assumptions that can be apply to the FWC2022General : Adapt to the needs of the role as per the Q22 evolutionPerform any other duties assigned by the supervisor directly related or relevant to the jobEnsure the assigned responsibilities are delivered : to a high standard of quality and timelinessin full compliance with the Q22 Quality Policy and the Safety and Security rules and requirements in line with any standards and objectives designated in the Employee Performance Management systemQualificationsUniversity degreeMaster’s Degree an additional assetExperience : Minimum 8 years in the areas of Event Workforce and Volunteer ManagementExperience in major event in workforce management, logistics, with expertise in operational planning and delivery experience in large scale international sport eventsExperience of working in the region and knowledge of local culture is a bonusUnderstanding of external government stakeholders expected to be involved in Operations is a major assetProven ability to manage clients and relations with multiple departmentsSkills : Excellent communications skillsExcellent analytical and people management skillsAbility to motivate others toward a common goalAbility to understand the big picture and adapt accordinglyHigh attention to detail and accuracyAbility to manage large and diverse teams through various phases of organisational changeTeam player, willing to work on tight timelines and pitch in when neededPositive attitude, patience and persistenceProven experience in working in a database environmentStrong IT skills including MS Office (Excel, PowerPoint)English fluency spoken and written (required)Arabic language is an advantage

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