DohaFull-time, PermanentQR22735 - Performance Officer - Climate Control Products Qatar Airways DohaOrganisation : Qatar AirwaysJob Function : CargoDivision : Cargo (Division)Employment Type : Full Time -
PermanentCity : Middle East Qatar DohaLast date of application : 21-Nov-2019Qatar AirwaysWelcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-
winning team.We take pride in our people a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.About the Job : As a Performance Officer - Climate Control Products, you will be responsible for the reporting and analysis of the commercial and financial performance of Qatar Airways (QR) Cargo’s Climate Control customers, to ensure that the company’s global Climate Control Product accounts are performing at or above expectations.
You will be responsible to look at the operational and service performance to ensure that QR Cargo service quality meets and exceeds the expectations or Climate Control customers.
The role will be responsible for in dept understanding and performance reporting of Climate Control Products portfolio (QR Pharma, QR Fresh, QR Live Animals) and work in line with and towards compliance of Product SOPs as well as current and applicable industry regulations by product, such as , but not limited to IATA Temperature Control Regulations, EU GDP regulations, IATA Perishable Cargo Regulations and IATA Live Regulations.
You will be responsible to propose and devise efficient methods of performance reporting on the diverse Climate Control product portfolio with the aim of understanding current product market share and projecting opportunities to develop and grow.
You will work towards continuous improvement and innovation within the scope of the role to reflect the evolution of industry leading products.
You will also support the Climate Control team with planning and delivery of SLAs, SOPs and any other service documentation to enhance business performance and quality.
Some of the operational responsibility include;Regular management and performance reporting of Climate Control Product portfolio.
Key interface with various internal teams such as MIS, Global Accounts, Revenue Management, Pricing, Operations etc.Develop new, updated and relevant reporting metrics and formats that are industry leading and professional.
Support and coordinate the analysis and reporting requirements of the Climate Control Product team.Provide support to the team in the delivery and maintenance of business solutions.
Maintain an optimal universe of data relevant to the team and its functions of a day to today basis by making sure that data is readily accessible and clean, free from irregularities.
Collaborate in the creation and implementation of the KPIs and any other dashboards or indicators the department generates for its own operations.
Support in preparation, approval and distribution of Product Dashboards, circular and customer communications as required.
About You : To be successful in this role you should have a Bachelor’s Degree in any quantitative discipline. You are expected to have minimum of 4 years of job-
related experience of which 2 years in an Analyst capacity. You should have proven ability to analyze and interpret key data information and familiarity with business intelligence and analytical tools.
Using data mining techniques would be an advantage. Airline experience is desirable, but not essential.You should have proficiency in Microsoft Office (Word, Excel, PowerPoint) skills with high level of Presentation skills.
Ability to manage multiple activities simultaneously and to deliver tasks within tight deadlines are essential requirements of the job.
Note : you will be required to attach the following : 1. Resume / CV