Job Description Summary
All activities relating to enhancing services technology integrating customer data, or capturing engines / products reliability, availability, maintenance, safety and other performance parameters.
Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts the team’s ability to achieve service, quality and timeliness of objectives.
The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
Roles and Responsibilities
Maintenance of fleet data, outage management.
Stays informed of industry trends that may inform work.
Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
Uses multiple internal and some external sources outside of own function to help arrive at a decision.
May guide others to consider a different point of view.
Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years’ experience required for any role based within the USA.
For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
Relocation Assistance Provided : No