Fixed Enterprise and Consumer L2
Manpower Middle East
Qatar
منذ 2 يوم
source : HireeJobsGulf

Role purpose Fixed senior engineer will be responsible incident management Change management and configuration management related to Enterprise Services over MPLS He she will play pivotal role in providing endtoend services for Enterprise Services such as Corporate Internet SIP Trunking IPVPN EVPN and IPTV Being a multivendor environment he she has to perform vendor management incident management and SLA negotiations REQUIREMENTS Manage the daytoday operations of the Fixed Operations including Enterprise and Broadband configuration work order implementation as per design and comply with established standards and procedures Handling the incidents follow up with various teams until problem resolution within agreed SLA for all enterprise services CI IPVPN EVPN DDOS DWDM IOT etc Proactive Monitoring and ensure associated actions are proposed to resolve the alarms Regular health checks performed to avoid uncontrolled outages Carry out and coordinate the provisioning function on IP platforms BNGs customer CPEs backhaul routers NNIs etc Voice platforms IMS CTS SBC HSS SIP H232 PBX and service configuration for enterprise solutions IPTV CI SIPT IPVPN etc Respond quickly and effectively to resolve various trouble tickets monitoring system and network performance issues in accordance with applicable policies standards and procedures comply with and perform quality assurance programs Keep manager well informed about operational and maintenance issues associated with fixed customers Engagement with Sales Presale and technology solution and delivery team handover tested services to service operation team on a technical level Coordinate the troubleshooting of new product deliveries in case of failures Support and coordinate Field teams and customer support vendors during integrations also develop complete preventive maintenance schedule and validate reports sent by Vendor to reflect the actual performance in the monthly invoicing

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