The role holder will contribute to the performance of the hotel by facilitating Safety and Security of all Guests, team members and contractors, and visitors while at the hotel.
He / She will oversee all security related matters in the hotel. He / She will consistently offer professional, engaging and friendly service.
To develop Safety and Security policies which complies with the Wyndham Hotels & Resorts Policies and Procedures
Be the champion of the Emergency Preparedness Guide
Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
Briefs Supervisors on functions, VIP arrivals and other events, which will necessitate additional or special preparations.
Conducts frequent front and back of house checks ensuring the security procedures, standards of team members grooming and manning levels are in order and takes appropriate action where necessary.
Delegates to and supervise all team members within the department and assist them in preparing work schedules.
Directs and controls all team members to ensure that all day to day operational matters are handled on time.
Investigate cases happened in the hotel. Should criminal cases occur in the hotel, assist Police to do investigation work.
Maintain a WH&R system for incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
Responsible for the entire operations, staffing and equipment of the Security Department.
Through close supervision recommend improvements and changes to the operation of the Security Department especially creating service standard of the hotel.
To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
Communicate effectively and efficiently with external agencies including police, fire authorities, and other related services
Trains team members according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment
Manage 3rd Party security guards where applicable
Work closely with government agencies
Maintaining a business environment based on the Code of Conduct and Company Vision
Maintain and enhance the open door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and / or grievances
Responsible for People leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal / PDP), team member development and motivation, counselling / disciplinary issues.
Conduct regular coaching sessions / 1 : 1s with direct reports
SKILLS & COMPETENCIES
Interpersonal and communication skills
Having good knowledge of security environments and hazards
Attention to details
Understanding the business
EXPERIENCE, CERTIFICATION & EDUCATION
Degree / diploma in a relevant field
Completed a course in Basic Firefighting
Completed a course in First Aid
Fluent in English both verbally and written, ideally Arabic also
Experience in a similar role in Qatar