Job Description : Job Purpose :
Job Purpose :
To cope up with the customers reporting to the Reception for service repairs.
Job Scope :
Receive customer vehicle, Consult with customers to discover their needs .
Maintains good relationships with customers by meeting and exceeding their expectations, Diagnose / identity technical problem.
Document the job operation on the reception sheet , create a service Repair Order , submit estimate to customer , if required, follow-up on repairs status of vehicle and inform customers accordingly.
Calculates charges for all pars , labor , and service repairs and / or ensure the accuracy of the charges, Ensure a high standard regarding personal presentation and presentation of the retail facility in the service reception area at all times.
Generate additional business by gaining trust and confidence of the customer.
Calms dissatisfied customers, resolves complaints with sensitivity, and involves others when needed.
Ensures that all health and safety legislation and internal procedures are followed.
Attends regular safety meeting to review work safety rules.
Preforms other reasonable activities from time to time.
From A-Z receiving upto to delivering the vehicles to the customers.
Major Job Responsibilities and Accountabilities :
Responsible to answers customers questions regarding technical problems with their vehicle , warranties , services , and repairs in a manner that is easily understood and does not use excessive technical jargon.
Conducts proactive discussions with customers to identify and or prevent potential Initiates job documentation and maintain customers records and follow-up systems.
Receives and registers payments for work carried.
Minimum Qualifications :
Degree in Mechanical Engineering.
Skills Desired :
Technical skills on the Repairs of Auto. Should be a good listener to customer. Should be polite and should have convincing skill to gain customer confidence to facility the repairs of customer vehicles. Product knowledge.
Years of Experience Desired :
Minimum of 4-5 Years of experience working in an auto industry.