Job Number 19108852
Job Category Sales and Marketing
Location Marriott Marquis City Center Doha Hotel, West Bay City Center, Doha, Qatar, Qatar VIEW ON MAP
Brand Marriott Hotels Resorts / JW Marriott
Position Type Non-Management / Hourly
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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-
crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Responsible for developing a working knowledge of all departments in the hotel and their dependence and interaction with the Sales Department.
Responsible for learning how to drive customer loyalty by delivering service excellence throughout each customer experience.
Learn to proactively prospect for the target customer of the property (e.g., group, catering, business travel, leisure travel).
Learn proficiency in using Marriott’s Customer Focused Sales Call Process and the skill of closing the sale. Gain understanding of property revenue goals and how to achieve personal and team related revenue goals.
Learn how personal sales and service contribution affect the total hotel’s success. Provide service to our customers in order to grow market share of the account on behalf of Marriott International, across the enterprise.
Learn how to partner effectively with the Hotels Event Booking Center and Event Operations to maximize the customer experience of the property.
JOB FAMILY CORE WORK ACTIVITIES
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics - Using mathematics to solve problems.
Number Facility - The ability to add, subtracts, multiply, or divides quickly and correctly.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
Education and Experience
High school diploma or GED; Experience in hospitality and / or sales and marketing, guest services, front desk, reservations or related professional area.OR
no work experience required.
Knowledge and understanding of Hotel management.
Marriott experience is desirable but not essential.
JOB SPECIFIC TASKS
Responds in a timely manner to customer requests. Refers opportunities to appropriate EBC / Catering sales associate sales associate if business falls outside of pro-active responsibility.
Ensures business booked is within hotel parameters.
Processes all business correspondence within acceptable time limits.Creates contracts and other related booking documentation as required.
Manages and maintains account files.
Ability to understand and execute and support Marriott Customer Service Standards and Marriott Brand Standards
Ability to work collaboratively with hotel service team in providing exceptional customer service
Superior guest relations skills
Excellent selling skills and understanding of sales processes; can effectively upsell products and services; can bring a sale to closure
Possesses excellent telephone sales skills
Strong customer development and relationship management skills
Ability to set accurate account and revenue goals for individual accounts
Knowledge of operations and associated challenges for all brands
Knowledge of property-specific business segments (e.g., group, catering, transient)
Knowledge of all Marriott Lodging products, cultures and brand strategies
Knowledge of contractual agreements and legal implications
Understands revenue management functions and account profitability
Knowledge of need time strategy as developed by Revenue Management
Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
Effective decision making skills
Ability to influence others
Strong problem-solving skills
Good negotiation skills
Strong organization skills
Strong customer and associate relation skills
Ability to develop and maintain relationships e.g., associates, customers,
Strong communication skills (verbal, listening, writing)
Strong presentation and platform skills
Ability to use standard software applications and hotel systems (e.g, SFA, OPERA, NGS, Delphi, etc.)
Performs other duties as assigned to meet business needs.
In the eyes of the guest, you represent Marriott.
Sales Assistant Manager
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.