The Move One Relocation Coordinator is the primary point of accountability for Move One’s Relocation Management Company clients (RMCs) and local clients regarding destination and immigration services in their assigned location and for assigned account in accordance to client s alignment The Relocation Coordinator is also
responsible for supporting the Destination Consultants in their duties with guidance, updates, and service related information as well as responsible for cost review and management.
Responsibilities / Duties / Functions Tasks
Confirming receipt of service initiations with Clients / RMCs within one business day; Opening a new v3 job for all initiations within one business day, unless it has been done by Confirm billing details and service and fees with service initiation if not specified by SLA.
Ensuring that all online systems, forms, and procedures are completed as per the relevant RMCs SLA Achieve a minimum of 95% satisfaction rate from all assignees via customer evaluation reports Manage a caseload of between 60 90 active cases depending on experience.
Making initial contact to any new Assignee to their destination within one business day of initiation.
Explaining to the assignee Move One’s relationship to their employer and / or the RMC, confirming the service to be provided, sending needs questionnaires, asking about critical elements of the relocation, as a Providing clear and timely updates and service reports to Move One clients and RMCs.
Collection of required data (answers to initial questions) and its verification, and further identification of the applicable full immigration procedure within 24hrs of receipt of documents or e-mail.
Monitoring changes in the immigration legislation and reporting on new requirements / changes to all the interested parties.
Following up with the Assignee at the midway point of the service to provide an opportunity for the Immediately informing the Move One client / RMC of any service related complaints, issues or challenges, as well as to ME.
Regional Operations Manager Manager of any service issues; Immediately notifying the ME Regional Operations Manager of any service issues or escalations Collecting feedback on the vendors and reporting to the ME.
Regional Operations Manager of any service issues arising from those feedback reports.
Confirming that all required documents are uploaded in accordance to document naming protocol Ensuring that
Conducting bi monthly staff meetings / calls covering scheduling, training updates, and operational reminders,
with all local Destination staff, including phone meetings with any consultants in other Ensuring that Destination
staff complete any updated training programs by the assigned deadline; Tracking upcoming expiration dates in v3
and notifying the appropriate contact (local HR, Lead
Monitor and control costs related to job performance.
Monitor expense management of RMC s clients when applicable (e.g. saving on rental) Updating general client specific information based on the client alignment.
Confirming receipt of client requests for destination information and rates on the day received (within one business day) and then preparing and responding to client requests within one business.
Recording vital service related information in v3, and monitoring data entered by Consultants Creating and submitting various operational reports and updates as required by the Country Representing Move One at expat events in their
University degree preferable or equivalent Service
industry work experience
Strong PC skills
English and Arabic language advanced level
Sophisticated manner (ability to relate to people, clients and staff, at all levels).
Strong service inclination and customer orientation
Knowledge and Experience in Qatar Immigration services
Knowledge of Expat Residential housing / compound and off compound properties
Ability to communicate clearly, concisely and with confidence (verbally and in writing) Excellent
Strong analytical skills Strong
Strong supervisory and people management skills Attention
Accuracy and Punctuality.
Ability to convey information and instructions clearly Strong
organizational and time management skills Ability to follow
Employment Type Employee Number of Vacancies 1
Career Level Mid Career Years of Experience Min : 3 Max : 5 Degree Bachelor's degree