Relocation Coordinator (Immigration & Destination)
Move One
Doha, Qatar
منذ 6 يوم

Position Purpose

The Move One Relocation Coordinator is the primary point of accountability for Move One’s Relocation Management Company clients (RMCs) and local clients regarding destination and immigration services in their assigned location and for assigned account in accordance to client s alignment The Relocation Coordinator is also

responsible for supporting the Destination Consultants in their duties with guidance, updates, and service related information as well as responsible for cost review and management.

Responsibilities / Duties / Functions Tasks

Confirming receipt of service initiations with Clients / RMCs within one business day; Opening a new v3 job for all initiations within one business day, unless it has been done by Confirm billing details and service and fees with service initiation if not specified by SLA.

Ensuring that all online systems, forms, and procedures are completed as per the relevant RMCs SLA Achieve a minimum of 95% satisfaction rate from all assignees via customer evaluation reports Manage a caseload of between 60 90 active cases depending on experience.

Making initial contact to any new Assignee to their destination within one business day of initiation.

Explaining to the assignee Move One’s relationship to their employer and / or the RMC, confirming the service to be provided, sending needs questionnaires, asking about critical elements of the relocation, as a Providing clear and timely updates and service reports to Move One clients and RMCs.

Collection of required data (answers to initial questions) and its verification, and further identification of the applicable full immigration procedure within 24hrs of receipt of documents or e-mail.

Monitoring changes in the immigration legislation and reporting on new requirements / changes to all the interested parties.

  • Immigration Team / Country Manager / Product Manager / Clients);
  • Following up with the Assignee at the midway point of the service to provide an opportunity for the Immediately informing the Move One client / RMC of any service related complaints, issues or challenges, as well as to ME.

    Regional Operations Manager Manager of any service issues; Immediately notifying the ME Regional Operations Manager of any service issues or escalations Collecting feedback on the vendors and reporting to the ME.

    Regional Operations Manager of any service issues arising from those feedback reports.

    Confirming that all required documents are uploaded in accordance to document naming protocol Ensuring that

  • all services are invoiced within the shortest possible time after the service is completed, and sending an accurate invoice to the client / RMC within 5 working days of service Supporting the Destination Consultant with guidance, advice, and training during the service;
  • Monitoring the Destination Consultant’s reporting in v3;
  • Conducting bi monthly staff meetings / calls covering scheduling, training updates, and operational reminders,

    with all local Destination staff, including phone meetings with any consultants in other Ensuring that Destination

    staff complete any updated training programs by the assigned deadline; Tracking upcoming expiration dates in v3

    and notifying the appropriate contact (local HR, Lead

    Monitor and control costs related to job performance.

    Monitor expense management of RMC s clients when applicable (e.g. saving on rental) Updating general client specific information based on the client alignment.

    Confirming receipt of client requests for destination information and rates on the day received (within one business day) and then preparing and responding to client requests within one business.

    Recording vital service related information in v3, and monitoring data entered by Consultants Creating and submitting various operational reports and updates as required by the Country Representing Move One at expat events in their

  • location as needed;
  • Skills

    University degree preferable or equivalent Service

    industry work experience

    Strong PC skills

    English and Arabic language advanced level

    Work Requirement

    Sophisticated manner (ability to relate to people, clients and staff, at all levels).

    Strong service inclination and customer orientation

    Knowledge and Experience in Qatar Immigration services

    Knowledge of Expat Residential housing / compound and off compound properties

    Ability to communicate clearly, concisely and with confidence (verbally and in writing) Excellent

    listening skills

    Strong analytical skills Strong

    organizational skills

    Strong supervisory and people management skills Attention

    to detail

    Accuracy and Punctuality.

    Ability to convey information and instructions clearly Strong

    organizational and time management skills Ability to follow

    Job Details

    Employment Type Employee Number of Vacancies 1

    Preferred Candidate

    Career Level Mid Career Years of Experience Min : 3 Max : 5 Degree Bachelor's degree

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