RPA Application Operation Team
Ensures customer satisfaction through owning the delivery process of their requirement project
Owns the requirements, gather processes and ensures that such requirements are well integrated within technology plans.
Manages all the projects’ related activities (proposal formulation, requirements, planning, reporting, etc.) towards the successful delivery of customer requirements, timely reporting, and addressing risks as they arise.
Acts as the technology partner to the customer and technical SPOC on matters related to timelines and scope of projects’ delivery.
Work on expanding work scope with the different customers and ensure the business is continuously developed.
Work on different opportunities management, and follow up with customers till opportunity status is finalized.
Can own more than one project and / or opportunity at the same time.
Projects / opportunities owned will be small or medium size.
Duties and Responsibilities
Ensures the satisfaction of the customers with the deliverables they are getting from VIS.
Responsible of approving the deliverables as a 1st Eye before the customer’s deliver y.
Ensure continuous business development for the current running projects, and continuously suggest enhancements and update of the systems to ensure better customer experience and better value for the customer.
Identify the pain points for the customer and provide solutions / enhancements that would fix those points.
Acting as the delivery SPOC towards any customer on all the ne w developments requirements.
Evaluate and compare different technologies and tools, to identify where we stand from the market.
Work on impact analysis with Project manager for different changes and enhancements requested by / for the customer for running projects.
Ensures the timely response for these enquiries in a manner that doesn’t jeopardize business efficiency with the least disturbance to technology teams
Ensures that the relevant technology stakeholders are active participants also in the concept formation phases of commercial requirements.
Coordinate with different stakeholders du ring proposal formulation and concept delivery.
Liaise with different business domains to capture their business requirements and ensure that they are well prepared for smooth processing by subsequent technology teams.
Analyzing clients' existing systems
Translating client requirements into highly specified project briefs.
Identifying options for potential solutions and assessing them for both technical and business suitability.
Drawing up specific proposals for modified or replacement sy stems.
Producing project feasibility reports.
Consolidate & manage scope documents, High Level and detailed Requirements.
Document different user stories and scenarios on diagrams, wireframes, and flowcharts.
Conduct workshops with all stakeholders to analyze & ; validate the requirements to ensure a wide approval of requirement specifications and resulting use cases
Align with peers to ensure there is no redundancy or inconsistency in requirements.
Working closely with developers and a variety of end users to ensure technical compatibility and use r satisfaction.
Define user-interface for the system, focusing on t he needs and goals of the users.
Train clients on use of delivered work, investigate and answer clients’ questions.
Explain the technology, design rationale, and function strategy as it directly relates accomplishing goals set out in proposed solutions (where applicable).
Bachelor’s Degree in Computer Science, Software / Systems / Telecom Engineering or equivalent
Work Experience :
Telecom experience is a plus
Familiar with the following technology domains (Portals,Java Solutions, Robotics automation, Hosting, IT Operations)
Experience working with Scrum Framework and tools