Service Advisor
Gulf Jobs
Doha, Qatar
منذ 2 يوم
source : Explore Jobs Qa

Job Description

To create outstanding customer confidence in the service offered by the company by ensuring a professional performance and exceptional commitment to customer care & to maximize service sales and profitability by selling core, value added and incremental products.

  • Schedule Service Appointments.
  • Obtain customer & Vehicle data and reviews vehicle history prior to the arrival of the customer.
  • Greeting the customer in a timely manner.
  • Answer customer calls in timely Manner.
  • Advice the customers on the care of their car and the value of maintaining their vehicles in accordance with its Specification.
  • Notify Team Leader of Incoming work.
  • Check on the progress of repair whole day of all the Job cards created.
  • Provides Accurate and complete written cost estimates of labor and parts.
  • Write up customer's vehicle problem accurately and clearly on the Job card.
  • Contact customers if any changes in the Job card need to be done and advice those on the reason for change.
  • Implement and maintain service marketing programs.
  • Obtains customers signature on repairs orders and provides customer a copy of the same.
  • Maintain Professional appearance.
  • Keep work area clean.
  • Carry out temporary assignments given by the managers as required
  • Maintain high customer satisfaction.
  • Ensure final inspection has been carried out before delivering the car to the customer.
  • After the service of the car initiate the invoice process.
  • Personally hand over the car to the customer and ensures the customers satisfaction is met.
  • Explain the complete work done by the service team and also the charges for the customer.
  • Ensure customer vehicle is clean and well serviced before the delivery of the car.
  • Ensure the customer is well informed of any delays in the service timings and hand over of the car.
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