Quest Search & Selection is working with a stunning 5* Hotel, part of international hotel chain based in Qatar looking for a Director of Rooms to help deliver effective management to the hotel Front Office and Housekeeping functions.
As the Director of Rooms you would be responsible for managing the first and long lasting impressions of the guest experience.
The Director of Rooms will be responsible for :
The property to flourish in the region (people, profit, results + reputation)
Assist with planning the yearly targets and financial budgets
Lead and support the front office department in achieving the highest quality standards of guest service
Lead and support the Housekeeping division in meeting operational targets via effective organization, policy and procedural development and training activities
Motivating and engaging colleagues to continuously deliver the best possible service to guests
Review departmental / divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenues
Ensure high standards of guest service and constantly identify ways to improve product and service
Maintain all features / services, arrivals / departures and amenities (in conjunction with other departments)
Monitor guest satisfaction and trends, with a focus on continuous improvement.
Personal focus to be involved in the recruitment, management, training and developing of the
Work closely with the sales and marketing departments to assist with commercial awareness and sales capabilities of the rooms division
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Assist with Facilitation of Auditing processes / Annual reviews / Capital expenditures / Forecasting / Budgeting
Salary : QAR 18,000 to 21,000 per month inclusive of fixed allowances. Additional benefits : Housing, Transport allowance, family status
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