SAP Consultant - CRM

Abdullah Abdulghani & Bros. Co. W.L.L.

Doha, Qatar

منذ 5 يوم

Job Description

Gather SAP Contact Center requirements including telephony integration

Document business process and functional specifications

Configure and test SAP Contact Center

Should have experience integrating SAP CRM system with Contact Centre implementation covering administration & support of Service Request management

Should have experience in complete administration of SAP Contact Center

Assist in pre-sales activities (create RFP, Demo Preparation and Delivery) and project scope determination, sizing and estimation

Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements

Facilitate workshops to collect business requirements

Proactively identify and propose business process and / or system enhancements

Skills

Customer oriented

Experience in SAP CRM, C4C & SAP Contact Center

Good communication skills

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