Technical Service Manager
منذ 5 يوم
source : ExploreJobs

DohaAre you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service?

Do you want to be a hero to Dell Technologies’ customers by resolving their complex IT issues? Within Dell Technologies Services, we are looking for a Technology Services Manager to join our team in Doha, to work with customers typically within the large-enterprise or government sectors.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities.

We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities : As a Technology Services Manager (TSM) you will have the opportunity to serve as a trusted advisor to our customers.

You will be part of Dell Technologies Services team working with our ProSupport Plus and ProSupport Flex for Data Center customers.

As a Technology Services Manager, you will provide consulting and end-to-end lifecycle management for complex data center technologies including various operating systems, servers, storage and networking from multiple vendors.

You will be able to apply your IT service management skills by utilizing ITIL (Information Technology Infrastructure Library) based principles within a project management framework.

In this role, you will be responsible for working with key customer contacts to identify and align business and IT objectives, discover customer pain points, offer recommendations, and recognize current and future IT needs.

You will play an integral part in helping our customers avoid unplanned outages by providing proactive preventative guidance.

You will achieve this through the development and maintenance of a support service delivery plan and making recommendations for operational best practices.

You will manage mission-critical support escalations and serve as an active member of the account team with early engagement throughout the sales and product lifecycle.

If you want to make a difference for Dell and its customers, then this is your opportunity!Essential requirements (5-7)Excellent English communication skills, both spoken and written.

Bachelor’s Degree in Information Systems, Computer Science or equivalent experienceIT business process certifications (ITIL, Six Sigma, PMP, etc.

Technical certifications (MCSE, CCNA, Server+, etc.)5 years troubleshooting complex technical issues, IT Infrastructure Deployment, plus vendor and maintenance management experience.

Desirable requirements (0-5)4 years IT project management experience utilizing an accredited frameworkArabic language capability.

BenefitsOur people are the most critical component of our long-term success and their health and wellbeing are our priority.

You will enjoy a comprehensive, locally competitive benefits package.Closing date : 21st February 2020Dell is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and / or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate.

Dell encourages applicants of all ages.Job Family : Product-Services Global-ServicesJob ID : R057551

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