Service Supervisor
Otis
Jaidah Square, Airport Road PO Box 23500, Doha – Qatar
منذ 1 يوم

QAT01 : 404A, 4th Floor, Jaidah Square, Airport Road PO Box 23500, Doha Qatar

Manages the day to day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor / spare parts consumption, zero cancellation.

Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members.

Conducts safety audit at client sites to ensure all service / maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc.

to minimize any safety concerns.

Evaluate performance metrics (call back / unit / year, no of hours / unit / unit, material cost / unit / year etc.) of the team to devise corrective actions aimed at improving team’s performance.

Maintains close relationship with the employees as well as customers to maximize the customer satisfaction.

Acts as the second level support on technical issues.

Tracks the team’s utilization against plan to ensure productivity in operations.

Supports other junior colleagues with service / maintenance operations at the client sites, acting as a coach to help develop their skills further.

Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.

Notifies Finance Department of the work stages at the client site to enable the company to collect its dues without delay according to contracts or proposal and payment conditions.

Prepares manufacturing orders, material requisitions, and material correctional documents (AMT).

Prepares and maintains records for dispatching of equipment and for transitional construction works.

Organizes and supervises the activities of team members in a manner that supports self-management and continuous improvement.

  • Bachelors degree in business / engineering or equivalent.
  • Minimum 4 years of experience in Field Operations in Elevator Company.
  • Fluent written and spoken English, Arabic preferred.
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