AddThis Sharing ButtonsShare to LinkedInLinkedInShare to WhatsAppWhatsAppShare to FacebookFacebookShare to MessengerMessengerShare to TwitterTwitterShare to MoreAddThis Available Opportunities VAC7852 - Senior Manager Service Assurance Field : Business Contract Type : Full Time - Permanent Location : Qatar - Doha Closing date : 20-Feb-2020 About Ooredoo :
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers.
Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit :
Operations & Services is a major part of the company’s first line customer facing activities and has a significant role to play in both the achievement of customer satisfaction as well as service assurance as defined in the annual business plans.
The Service Delivery & Assurance team offers delivery and support of a full range of complex and sophisticated solutions for Ooredoo’s Strategic Accounts, Commercial, Government and SME & SOHO customers.
About the Role :
The role is responsible to strategize and operationally enable the support of all Business Customers services and change requests.
The role is also responsible to consistently meet & exceed Ooredoo’s Business Customers’ expectations as defined in the customer contracts, SLAs and by the telecoms regulator, avoiding any financial penalties.
The role involves a high level of operational efficiency and commitment to maintain Ooredoo’s leadership status in the market.
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About You :
You should have at least
Minimum Qualifications :