Senior Manager Service Assurance
Ooredoo Qatar
Doha, Qatar
منذ 4 يوم
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  • AddThis Sharing ButtonsShare to LinkedInLinkedInShare to WhatsAppWhatsAppShare to FacebookFacebookShare to MessengerMessengerShare to TwitterTwitterShare to MoreAddThis Available Opportunities VAC7852 - Senior Manager Service Assurance Field : Business Contract Type : Full Time - Permanent Location : Qatar - Doha Closing date : 20-Feb-2020 About Ooredoo :

    Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers.

    Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

    About the Business Unit :

    Operations & Services is a major part of the company’s first line customer facing activities and has a significant role to play in both the achievement of customer satisfaction as well as service assurance as defined in the annual business plans.

    The Service Delivery & Assurance team offers delivery and support of a full range of complex and sophisticated solutions for Ooredoo’s Strategic Accounts, Commercial, Government and SME & SOHO customers.

    About the Role :

    The role is responsible to strategize and operationally enable the support of all Business Customers services and change requests.

    The role is also responsible to consistently meet & exceed Ooredoo’s Business Customers’ expectations as defined in the customer contracts, SLAs and by the telecoms regulator, avoiding any financial penalties.

    The role involves a high level of operational efficiency and commitment to maintain Ooredoo’s leadership status in the market.

    If you would like to view the full role profile please click here

    About You :

    You should have at least

  • 10 years experience in a telecommunications environment of which 3 years managing a Service Assurance team.
  • Knowledge of B2B Telecom products and latest technology trends.
  • Extensive experience in the day-to-day management of a highly-skilled technical work force
  • Excellent ability to manage multiple high priority efforts / competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
  • Excellent written and verbal communication skills with multiple levels of the organization, including interaction with senior level stakeholders, internal and external.
  • Strong influencing and relationship management skills.
  • Self-driven and resourceful to achieve goals independently as well as take the team to the next level.
  • Ability to understand complex business processes and technical environments.
  • High level of IT literacy.
  • Knowledge of OSS and BSS Applications / Tools
  • Knowledge of ITIL, specifically the Design, Transition and Operate phases.
  • MSSP experience is a plus
  • Project Management experience is a plus
  • Minimum Qualifications :

  • Bachelor degree in Engineering, preferably in Telecommunications.
  • Preferably ITIL V.3 expert Certification level.
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