Senior Store Manager - Boutique
The Chalhoub Group
منذ 1 يوم
source :

Job Responsibilities :

Organizational :

  • Follow all relevantRetail policies, processes and standard operating procedures sothat work is carried out in a controlled and consistentmanner
  • Operational :

  • Provide subject matter expertise in the field
  • Supervise the day-to-day operations of team members toensure that work processes are implemented as designed and incompliance with established standards and procedures
  • Guest Experience Focus :

  • Trainand coach shop floor employees in customer service excellence andverify training are provided
  • Ensure thatcustomer service is executed in store as per Group'sguidelines
  • Customer Loyalty :

  • Put in place a plan of contacts of customers for thestore, review them with Area Manager during visits and ensureexecution
  • Gross Margin Achievement :

  • Ensure monthly execution of top line and grossmargin targets & individual contribution
  • Provide insights to Area Manager to prepare his monthlydetailed feedback on store top lineachievements
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