Customer Relations Assistant Manager
OxFitness Lab
Qatar,Doha,Doha
منذ 6 يوم
source : drjobs.ae

Responsibilities :

  • Resolve customer complaints via phone, email, mail or social media
  • Conduct Lab tours.
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information through effective communication with the clients.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Act as the company gatekeeper
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Compile reports on overall customer satisfaction
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