Greet guests upon arrival andarticulately explain details and amenities available.
Respond to guest requests for special arrangements orservices (e.g., unpacking, dry cleaning press guest garment, shoeshine, assist with reservations, and transportation) by makingarrangements or identifying appropriate providers.
Respond to special requests from guests with unique needsand follow up to ensure satisfaction.
Gather,summarize, and provide information to guests about the property andthe surrounding area amenities, including special events andactivities.
Answer, record, and process allguest calls, messages, requests, questions, or concerns.
Inspect guest rooms after being cleaned by Housekeeper toensure quality standards.
Verify room status,determine discrepant rooms, prioritize room cleaning, and updatestatus of departing guest rooms.
AssistHousekeeping management in managing daily activities.
Document and resolve issues with discrepant rooms withthe Front Desk.
Prepare, distribute, andcommunicate changes in assignment sheets / work boards.
Communicate issues to next shift. Complete requiredpaperwork.
Assist management in hiring,training, scheduling, evaluating, counseling, and motivating andcoaching employees.