About Your Job : Responsible in rendering assistance with cabin crew and flight deck regulatory medicals and also Clearance of Medical Passengers travelling on Qatar Airways, in an organised and systematic way according to the policies and procedures with provision and promotion of safety among the staff and the working environment.
Assist with Regulatory medical examination procedures for flight deck and cabin crew (QR, Amiri, Qatar Executive and third parties) for QCAA AND International Regulatory Authorities license process as required.
Assist the nursing staff with routine laboratory and diagnostic procedures including Drug Screening (New joiner, cabin crew and flight deck crew, QROC random selection and OP nana project) as per protocol, assist nursing staff with related documentation.
Documentation of clinical data with regards the regulatory process for flight deck and cabin crew initial and renewal medicals.
Maintenance of accurate records, preparation and updating files and database records.
Review of Passenger Medical Clearance documentation and provide medical clearance based on QR clinical guidelines documentation.
Escalate complicated Passenger Medical Clearance cases to relevant manager or Aeromedical physician for cases which do not meet the clinical guidelines, and provide timely feedback to both the reservations team and the passenger
Review of data from Passenger gate screen reviews and make appropriate decision using QR Clinical guidelines with regards fitness to fly.
Escalate gate screen information to relevant manager or Aeromedical physician in complicated cases in order to provide prompt feedback to both the passenger and the airport check in staff.
About You : Qualifications :
Qualifications : Essential
Relevant Vocational, Tertiary or Trade qualification
Nursing or Paramedical qualification
Proficiency in both spoken and written English and able to articulate ideas clearly and concisely.
Registration with the recognised Professional Regulatory Authority in home country where qualification has been obtained and licence should be on active status.
Airline experience in highly preferred
Customer Service experience would be an advantage.
Previous Experience : Essential
Minimum of 4 years in a Medical / Paramedical or Client Services role.
Evidence of continued education in current role.
Work related experience in a medical / customer service role within an Airline would be an advantage.
Airline or aeromedical experience would be an advantage
Customer service within the airline environment would be highly preferred