Job Number 19155216
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Doha Resort & Convention Hotel, Al Corniche St., Doha, Qatar, Qatar VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly.
This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas.
The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool.
Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
Education and Experience
no work experience required.
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
Managing Projects and Policies
Ensuring Exceptional Customer Service
Supporting Management of Guest Service Team
demonstrates honesty / integrity; leads by example.
Supporting Human Resource Activities
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.