Summary : The Governance Specialist is responsible for the analysis and implementation of Technology and Network Operations Processes / Procedures, KPIs and SLAs as per the established Quality framework and standards which will improve the overall performance and increase the productivity of the Technology and Network Operations Division.
Contract Type : FreelanceKey Responsibilities : Analyze and implement the Technology and Network Operations division processes / procedures as per the establishedTechnology quality framework in joint collaboration with different process owners.
Analyze the process performance metrics according to set KPIs and objectives and accordingly optimize the business processes and procedures for the ensuring the continuity and increasing the efficiency.
Incorporate industry standards and best practices within the Quality Framework including ISO 9000, CMMI and other applicable standards.
Implement the requirements for the process automation to maximize the entire Technology and Network Operations efficiency.
Analyze internal and external audits findings related to quality and processes within Division and ensure the resolution of any observations with the concerned partiesPrepare dashboard reporting related to division performance KPIsYou will have : Bachelors in IT, Computer Science, Software Engineering, Business Administration or related field.
ITIL Foundation.Experience in IT domain preferably in Broadcast or Telecommunication industry desiredExperience in Process Engineering and Performance management preferredKnowledge on Business Process development and re engineeringKnowledge on Quality standards and frameworksUnderstanding of ISO 9001, CMMI