Supervise lounge and restaurantoperations and administer order from client for food andbeverage.
Collaborate with associates toimplement all service strategies at hotel level for enhancedcustomer relationship.
Provide assistance tofront desk staff during peak hours and assist beverage advertisinginitiative to enhance business.
Manage andperform all MOD duties as specified by company staff.
Monitor and recommend appropriate plans to motivatefellow staff to achieve business targets.
Manage standard uniform for all employees and ensurecompliance with company policy.
Supervise alllevels of service and interact with guests, manage written guestcomment cards and track all guest information.
Monitor and resolve service issues through phone calls orwritten communication to achieve service goals and ensure customersatisfaction.
Train associates and respond tocustomers’ queries and complaints in positiveway.
Supervise overall service that includesscheduling, food presentation for banquets orders.
Ensure neat and clean restaurant area to attract allcustomers for its operation.
Administer allgroup bookings by offering excellent banquet operation byinitiating proper banquet techniques.
Initiatebusiness decisions on basis of production reports.
Maintain and enforce service and SOP standards asenvisioned by management.
Prepare forecast forevaluation of current operation and make business decisions basedon forecast information.
Provide feedback fromassociates and clients through personal rapport and businesssurveys to analyze all needs for further businessimprovement.
Perform daily review of sellingstrategy and maintain inventory control to enable stock and servicebalance.