Senior Retail Sales Executive, Retail Store
Ooredoo
Doha, Qatar
منذ 1 يوم

The Role :

Attend to customers at the Retail Store by handling enquiries, providing information on, and selling Ooredoo Telecom products and services.

Key Accountabilities and Activities :

  • Answer customer queries and resolve problems in a professional, courteous manner.
  • Provides information on Ooredoo Kuwait products and services and refers queries which are beyond knowledge or technical expertise to Help Desk.
  • Sell Ooredoo Kuwait products and services as per Ooredoo Policies and take the opportunity to up-sell, where possible to meet sales targets and objectives.
  • Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.
  • Follows procedure to activate lines, services and Ported In customer in which ensures minimal delays in order to meet subscriber expectations.
  • Provide subscriber feedback information on issues and concerns about procedures and products to improve customer service.
  • Attend all required training courses and maintains up to date knowledge of products , services, systems and work processes necessary to do the job.
  • Ensure that all associated paperwork such as contracts, transactions, and correspondence is accurate when servicing customers and scan documents as per the process.
  • Participate in regular team meetings and Daily Briefings to gain a broader awareness of Retail Store activities and to contribute to group discussions, offering a fresh look to identify opportunities for improvement.
  • Make sure to retain Customers through the Saver Program as per Retention process
  • Assist customers in Redeeming Ooredoo Rewards Programs as per the process.
  • Handling High Value customers. (need more details)
  • Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
  • Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.
  • Qualifications :

  • Strong customer service orientation.
  • Good communication, planning and organisational skills.
  • Strong interpersonal skills.
  • Fluency in written and verbal English and Arabic.
  • Good inter-personal and communication skills.
  • 2 year diploma in business or a related discipline.
  • Computer literate
  • MS Office
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