QAR 6,500 - QAR 7,500 a month
As a Outlet Manager, your RME outlet will be an important part of the local community. You'll help your outlet partners make connections with the customers they see every day.
You'll lead your outlet's operations, staffing, customer satisfaction, product quality, financial performance and team development.
Best of all, you'll help your team create a welcoming environment. RME is a great place to work and the people here love what they do.
Summary Of Key Responsibilities-
Responsibilities and essential job functions include but are not limited to the following :
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together :
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
Displays a "customer comes first" attitude by training and holding partners accountable for delivering legendary customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of RME.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution-
Developing strategic and operational plans for the work group, managing execution, and measuring results :
Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team.
Communicates clearly, concisely and accurately in order to ensure effective store operations.
Providing Functional Expertise And Executing Functional Responsibilities
Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
Solicits customer feedback to understand customer needs and the needs of the local community.
Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives.
Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Partner Development & Team Building -Providing partners with coaching, feedback, and developmental opportunities and building effective teams :
Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance.
Manages ongoing partner performance using performance management.
Summary Of Experience
Progressively responsible retail experience (3 years)
Supervision (1 year)
Experience analyzing financial reports
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours that may include early mornings, evenings, weekends and / or holidays
Available to work flexible hours that may include a total of 40 or more hours per week
3 or more years of experience in a role that requires frequent interaction with customers, fulfilling the requests of customers and responsibility for addressing customer issues, questions and suggestions OR
a Bachelors degree or higher in business or hospitality management; OR
2 or more years of management experience, defined as follows :
Direct supervision over 2 or more employees
Responsibility for training and developing teams
Responsibility over a P&L, inventory management, other budget or sales target
Responsibility for managing labor costs (e.g., scheduling hours, controlling overtime, etc.) OR
a Bachelor degree or higher in business or hospitality management OR
Required Knowledge, Skills And Abilities
Ability to manage store operations independently
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations