Customer Service Rep
Fircroft
Qatar,Doha,Doha
منذ 4 يوم
source : drjobs.ae

Key Responsibilities :

  • Communicateto the clients / customers regarding the cargo which have beenshipped via land, air and sea freight to ensure these have reachedthem.
  • Respond to all requests for quotations frominternal parties within 24 hours from initial receipt and providereports to the Supervisor - Customer Relationship
  • Respond promptly to the problems of the customer related to theservice provided to them
  • Monitor the shipments on adaily basis, deal with any issues that may have occurred (like anylost shipments, SOB status, Shipment status, Container loading andpositioning, Quoting)
  • Liaise with all overseas agents,major shipping lines and airlines in procuring the best rates asper the customer's requirements
  • Maintain recordsof interactions / shipments with the customers in an orderly manner
  • Participate in the business activities for the companyin cooperation with the Business development team and otherrelevant departments to ensure proper coordination of orders orcustomer'
  • s requirements is highly maintained

  • Coordinate with the operation department to find solutions andresolve matters in relation to customer's queries
  • Ensure a high level of customer satisfaction andmaintains closed contact with all customers including follow up onconcerns or other issues
  • Assist A / R collections andsupport team members when needed
  • Perform otherjob-related duties as assigned.
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