Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services.
The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+).
The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Role Summary :
This role is primarily responsible for technical assistance of the Group's Telecom Infrastructure. His responsibility includes designing, handling, shifting, and developing the bank's Telecom Systems Network ( IP Telephony, PBX's, Key systems, PSTN Tel Lines , ISDN Lines, Mobile Lines, Telex Lines, Fax Lines, ADSL Lines, Satellite Lines, Voice Mail & Unified Messaging systems, Voice Recording systems, Pagers, wireless phones, and internal / external Tel. Blockwiring).
He will also coordinate with the Infrastructure function to ensure that the Telecom network runs smoothly 24 hours a day.
In addition, he will liaise with Ooredoo & ICT regarding Telecom lines, equipment, and services.
Role Description :
Handles efficiently & effectively the bank's Telecom systems and services that extend to each and every user in the bank
Maintains relationships with selected vendors for Telecom hardware & software for proper handling & support of telecom equipment / services
Builds and maintains effective relationship with all other related departments and units to achieve the Group's goals / objectives in network monitoring, availability, and growth.
Responsible for the maintenance of Telecom systems & equipment at the Group's sites.
Performs on-site / remote technical support of Telecom Systems and equipment.
1Evaluates existing Telecom systems, and proposes possible improvements
Initiates and handles Telecom projects, and ensures the compliance with requirements, specifications, and deadlines.
Initiates Telecom policies, and ensures enforcing them.
Maintains proper documentation of Telecom network.
Supervises the employed Telecom technicians.
Supervises the outsourced Telecom support vendors.
Maintains a working knowledge of Telecom switching and monitoring systems.
Possesses in depth technical knowledge in Telecom network & technical support to ensure reliable service delivery and security and resolve any business disruption or inconvenience to users.
Bachelor's Degree in Electronics / Electrical / Communications Engineering.
Minimum 3 years experience in Telecom Systems support with at least 2 years experience in financial institutions.
Note : you will be required to attach the following :
1. Resume / CV