Workplace Services Manager
Meeza Qstp LLC
Doha, Qatar
منذ 5 يوم
source : drjobs.ae
  • Overall accountability for theexecution and compliance to ITIL service processes for the specificIT end-user computing operational functions (availability,capacity, service level, security, incident, problem, change, andasset management)
  • Performance evaluations,hiring, training and disciplinary responsibilities
  • Manage service delivery performance through SLAs andother key performance metrics
  • Ensure thatindustry best practices are incorporated into standard solutionsdelivered
  • Explore opportunities for maximizingunused or partially used IT hardware / software assets to achievefull efficiency
  • Backlog management to reducethe duration Incidents or Service Requests remain open
  • Lead, coach, and develop team members. Act as first pointof contact for team members regarding day-to-day issues
  • Lead high priority issues during the day and after hours.Communicate with management until the issue is resolved
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