Concierge
InterContinental Hotels Group
Doha, QA, Qatar
منذ 4 يوم

Description

Do you see yourself as a Concierge ?

What's your passion?Whether you're into tennis, shopping or karaoke, at IHG we're interested inYOU. At IHG we employ people who put their guests at the heart of everythingthey do.

We're looking for more people like this to join our friendly andprofessional team.

InterContinental Doha isthe authentic urban resort and business hotel in Doha, Qatar. We have 375guestrooms and eight high quality restaurants and bars serving Internationalcuisine, the longest private 500 meter Arabian Gulf Beach in Doha, animpressive grand ballroom that accommodates up to 800 guests, five flexiblefunction rooms that can host business meetings and social gatherings,outstanding high-

tech recreational facilities. We value the passion andenthusiasm of our colleagues, and encourage you to share your passion when youwork with us

We've got a fantasticopportunity for you to join us as a Concierge.

Job Summary :

Responsiblefor providing accurate informationconcerning hotel facilities, venues and functions and handling guest inquiries.

Supervises the issue of keys, mail, messages and parcels to the guests.Promotes the desired work culture around the five core values of our WinningWays of the InterContinental Hotels Group and the brand ethos.

Essential duties and responsibilities include but not limited to :

  • Assist guests with all inquiries, both hoteland non-hotel related
  • Conduct effective shift briefings to ensurehotel activities and operational requirements areknown
  • Maintain detailed knowledge of the activitiesof the day and alert to any potential problems
  • Maintain detailed knowledge of key occurrencesin your city / location including directions to key points of interests,restaurants, theaters, shopping, cinemas, sporting and recreational facilities,banks, consulates, transport systems and special events
  • Maintain adequate supplies of forms, brochuresand ensure they are presented in line with hotel standards
  • Consult Log Book for information / requestleft by outgoing shift
  • Manage all incoming guest mail, messages,facsimiles and special deliveries, in accordance with policy
  • Manage outgoing guest mail, courier services,postage of parcels and freighting as directed by guests
  • Receive telephone calls and take messages forguests who are out, in accordance with hotel policy.
  • Record incoming registered mail, and, parcel inappropriate file
  • Prepare efficient work schedule for Porters andDoorman, arranging holidays and vacations, taking into consideration projectedoccupancy and forecasts and any large group movements, especially those withearly or late arrivals and departures
  • Coordinate valet parking service of the hotel
  • Demonstrate service attributes in accordancewith industry expectations and company standards including :
  • Daily check the flags at the main entrance andhotel entrance
  • Being attentive to Guests
  • Accurately and promptly fulfilling Guestsrequests
  • Anticipate Guests needs
  • Maintain a high level of knowledge whichaffects the Guest experience
  • Demonstrating a service’ attitude
  • Taking appropriate actionto resolve guest complaints
  • Appreciate the dynamic nature of the Hotelindustry and extend these service attributes to all internal customers
  • In return we'll give youa generous tax-free financial and benefits package including uniform, freemeals, free accommodation, staff recreational facilities, free internetservice, free transportation, hotel discounts worldwide and the chance to workwith a great team of people.

    Most importantly, we'll give you the room to beyourself.

    So what's your passion? Please get in touch and tell us how you could bringyour individual skills to IHG.

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