The Client Systems Support Administrator is primarily responsible for administering information systems duties for assigned customer according to customer required Performance Work Statement (PWS), Standard Operating Procedures (SOPs) and Work Instructions (WIs).
Also responsible for supporting the daily help desk operations of information systems, including maintaining the network, PCs and servers.
Typical duties include the following, although specific duties vary by assignment or contract)
Carries out all duties in accordance with DynCorp ISO 9001 Quality and Safety Standards. Coordinates Site IT operational functions with primary help desk responsibility for hardware, software, network and computer security systems.
Performs the complete range of computer services (to include researching costs and recommending selection of hardware and software, installation of new hardware and software, relocation of network hardware, and virus cleansing)
Responsible for maintaining in-house PC based software solutions.
Assists with the analysis, design, and implementation of LAN / WAN requirements.
Accounts for all computer hardware and software, and provides technical expertise on hardware, software and user issues.
Provides help desk support for customer installations coordinating with the local customer IT / Communications staff.
Controls and monitors internet access, and assists in enforcing discipline in its use.
Performs other duties as capabilities and requirements dictate.
Ensures all work is completed to appropriate quality standards.
Performs other duties as assigned.
Knowledge & Skills
Extensive knowledge of industry-standard software and peripherals, and a strong working knowledge of PCs, network and communications systems.
Ability to convey complex hardware / software issues to non-computer oriented personnel.
Ability to effectively interact with co-workers.
Ability to innovate and exercise sound judgment in defining and resolving complex and difficult tasks.
Experience & Education
Associate’s degree or higher in computer science or information technology is preferred.
Minimum experience is one year in a responsible MIS position requiring system analysis and troubleshooting.
Experience with Microsoft Office and programming languages is desired.
CompTIA A+, Network +, or Security + Certification or equivalent is required.
Microsoft Certified Information Technology (MCITP) Consumer Support Technician or equivalent
Microsoft Enterprise Server 2000 / 2003 / 2008 or later version Certification
Network Server Backup Certification
Cisco Certified Network Associate (CCNA) Certification
Computer System Administrator (CSA) certification.
Must be a US Citizen able to obtain a secret security clearance.
Physical Requirements / Working Environment
Work in a normal business environment. Must be able to lift 20 lbs.
May be required to travel domestic and internationally
Logistics / Transportation(Full-time)