What will I be doing?
As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.
The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards :
Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
Produce quotations and written confirmation to all clients
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Ensure bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
Assist in the recruiting, managing, training and developing of the Reservation team
Assist in the day-to-day operations of the Reservations Department
What are we looking for?
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Positive attitude and excellent English communication skills
Attention to detail and eye for accuracy
Commitment to delivering a high level of customer service
Confident telephone manner, and sales result focused
Intermediate IT skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Knowledge of the Hilton systems (OnQ, iDeaS, Delphi)
Arabic language (spoken, read & written)
Previous experience in the Reservations / Sales function within a luxury hotel
Previous working experience in the GCC
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!