At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments.
transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results.
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I Scope & impact of the position on the organization :
The Services Technician services equipment for Trane Customers in the country. He / She will be responsible for commissioning, repair, maintenance and upgrade of HVAC Integrated Systems, utilizing knowledge of Air Conditioning theory.
II General - Responsibilities include :
A - Safety
Performs all designated activities in a safe manner and is accountable for his / her PPE. Complies with TRANE’s safety standards and rules as laid out in the Instruction Manual and office regulation
Inspects vehicle condition and literatures supplies. Maintain vehicle by keeping record of services manuals, scheduling and completing repairs / maintenance
Maintains PPE, tools and personal equipment by inspecting for signs of wear.
B - Duties
Responsible for servicing product and equipment on assigned projects and ensuring customer satisfaction
Performs commissioning, repairs, maintenance, upgrade and work related to HVAC services
Prepares for on-site works by anticipating difficulties, gathering materials, tools, and instructions as necessary
Identifies, analyzes, diagnoses, and repairs systems and products at customer's location :
Uses a variety of hand tools, wiring diagrams, piping schemes, IOMs or engineering specifications as required
Documents work by timely completing paperwork on each job and maintaining required files (paper or electronic DFSD)
Determines parts to order for repairs and timeliness of need
Keeps current on all Trane products concerning installation, operation, maintenance, service, and repair
Represents company by serving as a direct customer contact ; Is able to listen, inform and recommend
Supports other technicians by providing technical advice and offering guidance
Participates in Technicians / Services acquisition programs and provide Sales Lead
Flexibility to work overtime / weekends, as required
III Profile :
Diploma & Experience : Technical graduate with a certificate in Heating, Ventilation, and Air conditioning, one or two years of related experience or equivalent combination of education and experience (be specific per country)
IV Skills :
Knowledge of HVAC Principles / Equipment : Must be familiar with Trane and various other air conditioning products and have field experience in installation techniques and servicing / repairing HVAC equipment
Customer Service Skills : Must have excellent customer interaction skills and have the ability to answer questions and resolve customer concerns.
Computer / Software Skills : Must have the ability to use a computer and software (e.g., MS / Office, Excel, and MS Windows)
HVAC Technical Skills : Must have demonstrated mechanical and electrical ability
Strong Analytical Skills : Must have the ability to dissect and manipulate data and situations to arrive at the best possible solution
Listening Skills : Must have the ability to hear (attend to) and interpret communication.
Oral Communication Skills : Must be able to speak clearly, use correct grammar, and project enthusiasm through voice inflection and intonation
Written Communication Skills : Must be able to write clear, concise reports
Problem-Solving Skills : Must have the ability to resolve situations or matters as they arise
Interpersonal Skills : Must demonstrate the ability to interact and communicate clearly with a variety of people and personality styles
Language-Skills : Must have the ability to speak effectively to customers and employees ; English knowledge is an additional asset
Others : Hold a valid driver’s license
Internal interactions :
Services Operations Leader, deployer, technicians
External interactions :
VI Travel requirements :
The HVAC Field Technician must be prepared to work under time pressure, with evening and occasional weekend work necessary.
This position requires work in both field (90%) and office (10%) environments.
Key Competencies :
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest.
We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progress for bringing about bold shifts in how people, economies and societies operate then you belong with Ingersoll Rand.
Progress begins with you.
Abu Nakhlah, Al Rayyan Municipality, Qatar